Refund policy

3. Returns, Refunds & Cancellation Policy
3.1 General Policy
Rani Emaan's Signature is committed to delivering high-quality products. Because most of our products are custom-made to your specifications, we do not accept returns or exchanges for change of mind, incorrect size selection, or preference. Returns and refunds are available only for defective, damaged, or incorrect items as described below.

3.2 Defective, Damaged, or Incorrect Items
Reporting window: If you receive a defective or damaged product, or an item different from what you ordered, you must notify us within 15 days of delivery.

How to report: Email info@raniemaans.us or message us on WhatsApp at +92 333 0555554 (Pakistan) or +1 833-804-7577 (USA). Include your order number and clear photos or videos showing the defect or issue.

Resolution: If the defect or error is due to a manufacturing fault or a mistake on our part, we will cover the return shipping costs and offer you, at your choice:

A free replacement, or
A full refund to your original payment method, or
Store credit.
If the issue results from incorrect specifications, measurements, or details provided by you at the time of order, the item is not considered defective, and any return, alteration, or reshipment costs will be the customer's responsibility.

Condition of returned items: Returned items must be unused, unwashed, and in their original packaging with all tags attached.

3.3 Order Cancellation
Cancellation window: You may cancel your order within 24 hours of purchase by emailing info@raniemaans.us with your order number.

After 24 hours: Because our products are custom-made, production begins shortly after your order is placed. Cancellations requested after 24 hours cannot be accepted once production has begun.

Refunds for approved cancellations: Approved cancellations will be refunded, at your choice, either:

To your original payment method, or
As store credit valid for 6 months from the date of issue.
3.4 Refund Processing Times
Approved refunds to the original payment method are processed within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account. Store credit is issued within 2 business days of approval.

3.5 Governing Law
These policies are governed by the laws of Pakistan. Nothing in these policies limits any non-waivable rights you may have under the consumer protection laws of your country of residence, including for customers in the United States.