Shipping policy

2. Shipping & Delivery Policy
2.1 General
This policy applies to all purchases made through www.raniemaans.us. We partner with reliable, established courier services to deliver your order safely and on time.

2.2 Dispatch and Delivery Timeframes
Many of our products are custom-made to order. Estimated production and delivery times are shown on each product page. Your expected delivery date is the estimated date communicated to you in your order confirmation or dispatch email. For any questions about your delivery timeline, contact us via WhatsApp at +92 333 0555554 (Pakistan) or +1 833-804-7577 (USA), or email info@raniemaans.us.

2.3 Delivery Information You Provide
To ensure accurate and timely delivery, we require your correct name, complete shipping address, and an active contact number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout. If you notice an error in your shipping details after ordering, contact us immediately — we will correct it if the order has not yet been dispatched.

2.4 Delivery Attempts
If the courier's first delivery attempt is unsuccessful (for example, no one is available at the address), we or the courier will contact you to arrange a second attempt at no charge. Any further attempts, or redirection to a new address, may incur additional charges payable by the customer.

2.5 Order Tracking
Once your order is dispatched, we will send you a tracking number by SMS or email so you can monitor your shipment. If you experience any issue with tracking, contact us and we will assist you.

2.6 Proof of Delivery
Delivery is confirmed by the courier's delivery record (such as a delivery scan, recipient signature, or delivery photo, depending on the courier and destination). A tracking number alone confirms dispatch, not delivery.

2.7 Shipping Charges
Within Pakistan: Shipping is free on all orders.

International orders: Shipping charges are calculated at checkout based on the destination and package weight.

2.8 Customs, Duties, and Taxes (International Orders)
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in your order total and are the customer's responsibility. Any delays caused by customs clearance are outside our control. It is the customer's responsibility to ensure the products ordered comply with their country's import regulations.

2.9 Delivery Delays
While we aim for on-time delivery, delays can occasionally occur due to logistics issues, weather, customs processing, or other events outside our control. We will keep you informed of any significant delay affecting your order.

2.10 Non-Delivery of Orders
Definition: Non-delivery means you have not received your order within 15 days after the expected delivery date.

How to report: Contact us within 15 days of the expected delivery date at info@raniemaans.us or via WhatsApp at +92 333 0555554 (Pakistan) or +1 833-804-7577 (USA), with your order number.

What we will do: We will investigate with the courier. If the investigation confirms the order was lost in transit or not delivered:

We will reship the order at no cost to you, or
If reshipment is not possible, we will issue a full refund to your original payment method.
If the courier's delivery record confirms successful delivery to the address you provided, and the non-delivery resulted from incorrect address details supplied by you, we are unable to offer a refund or reshipment, but we will assist you in following up with the courier.